Laptops Restored Services

Our service philosophy is simple. The laptop computer is a semi-disposable appliance that lasts 3-5 years. Thus, even if it is technologically possible to make a specific repair, it does not always make sense from a cost-lifetime calculation. If this is the case, we advise the client not to go through with a repair and with ~50% of our inquiries, this is the advice we give.

Power Jack Repair/Replacement

Power jack failure is the most common problem to occur with laptops. Inside the laptop, the power jack is soldered directly on the motherboard. Often this connection does not stand up to the rigors of daily use and the solder joints are broken. When this happens, the battery does not recharge and the computer goes dead. This problem can be diagnosed by checking to see if the power jack is loose at the back of the laptop. If the power supply connection is intermittent, damage can occur the motherboard due to arcing, so it is strongly advised to turn the computer off and get it serviced.

Laptops Restored performs this repair frequently. We always replace the damaged power jack in order to improve the integrity of the repair. We also ensure that the new solder joints are not "cold" so that the replacement power jack is more robust than the original.

Damaged Screen Replacement

The flat panel screen is a very fragile part of the laptop. If the laptop is dropped or endures a substantial impact on the top, most likely the screen will be damaged. In nearly all cases, the screen is replaced rather than repaired. This procedure usually takes no more than 7 days if a replacement screen is readily available. Please visit our Laptop Screen Replacement 101 page for a tutorial on laptop screen replacement.

Dark Screen (Non-functioning Backlight)

When the images on the screen are faintly visible, either the backlight, the inverter or the closed lid switch are at fault. We diagnose the problem and provide an estimate.

Liquid Spills

Spilled liquids can damage the memory, keyboard, hard drive, or the motherboard. We perform a diagnostic procedure and advise on a repair procedure.

Keyboard Replacement

If some of the keys on the keyboard no longer work or become sticky, it is time to replace the keyboard. In nearly all cases we recommend that the keyboard be replaced rather than repaired since most of the cost for keyboard service is labor. Laptops Restored frequently performs this service for all of the major laptop brands.

Motherboard Replacement

Motherboard replacement is the repair of last resort. We go through a thorough diagnostic procedure and can diagnose and replace a bad motherboard in less time and at a more competitive price than the factory service centers. We seldom advise a motherboard replacement because of cost considerations.

Data Recovery

If the laptop is beyond repair, if the repair is not economical, or if the hard drive has become corrupted and if valuable data still resides on the laptop, then a data recovery procedure may be neccesary. Laptops Restored is skilled in most types of data recovery and maintains relationships with partners for data recovery involving a physically damaged hard disk. Our policy is that you do not pay if data is not recovered.

Power Button Repair

Because of frequent operation, the power button often becomes sticky or inoperational. In this case we either repair or replace the power button.